Shipping and delivery

Last updated [date]

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Where we deliver	Across India, to any PIN code our courier serves. Check yours on any coffee page
When it ships	Orders placed by 2 pm, Monday to Saturday, ship the same day. Later orders, and orders on Sundays and public holidays, ship the next working day
How long it takes	Usually 2 to 7 working days after dispatch. Remote areas can take up to 7
Shipping cost	Free on orders of ₹999 or more. ₹60 below that
Cash on delivery	Available on orders up to ₹1,500 in most PIN codes, for a ₹40 fee shown at checkout
Tracking	We text and email you a tracking link when your order is dispatched

Before it ships

You can change the address or cancel free of charge until your order is dispatched. Write to support@roastonic.com or call [phone] with your order number.

If delivery doesn't work out

The courier tries up to three times and texts you before each attempt.
If a prepaid parcel comes back to us because no one was available or the address was wrong, we'll contact you. You can have it re-sent for the shipping cost or get a refund of the coffee price.
If a cash on delivery parcel is refused, we may switch off cash on delivery for that mobile number for future orders. We don't charge you for the refused parcel.

Damaged or missing parcels

If the outer box looks damaged, please note it with the courier or take a photo. Then see our Cancellation, replacement and refund policy.

Gifts

Gift orders go to the recipient's address with your note printed on a card. Prices aren't shown in a gift box.